Privacy Policy

Effective Date: September 19, 2026

At oorgaa, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how oorgaa (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit or use oorgaa.com (the “Website”), place an order, contact us, or otherwise interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

• Create an account

• Place an order

• Subscribe to our communications

• Contact customer support

• Submit a review or feedback

• Participate in promotions or offers

• Complete forms on our Website

This information may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping or delivery address

• City, State and PIN code

• Order and purchase information

• Information you provide when contacting customer support

• Reviews, feedback, photographs, or other content you voluntarily submit

We only request information that is reasonably necessary for the relevant purpose.

2. Payment Information

Payments made through our Website may be processed by third-party payment service providers.

oorgaa does not intentionally store complete credit or debit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment authentication information on its own systems.

Payment information is processed by the applicable payment provider according to its own terms and privacy practices.

3. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Time spent on pages

• Referring website or source

• Device and diagnostic information

This information may be used to understand Website usage, maintain security, identify technical problems, and improve our Website and services.

4. Cookies and Similar Technologies

oorgaa may use cookies and similar technologies to operate and improve our Website.

Cookies may be used to:

• Keep the Website functioning properly

• Remember shopping cart or session information

• Remember preferences

• Understand Website traffic and usage

• Improve Website performance

• Support relevant advertising and marketing, where applicable

• Help prevent fraudulent or unauthorized activity

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

5. How We Use Your Information

oorgaa may use personal information for purposes including:

• Processing and fulfilling orders

• Delivering products to you

• Processing payments

• Providing order confirmations and updates

• Providing shipment and tracking information

• Responding to customer support requests

• Managing returns, refunds, and replacements

• Maintaining and improving our Website

• Preventing fraud and unauthorized activity

• Maintaining Website security

• Understanding customer preferences and Website usage

• Sending service-related communications

• Sending promotional communications where permitted and where you have provided the necessary consent or otherwise permitted under applicable law

• Managing discounts, offers, and promotional campaigns

• Complying with applicable legal and regulatory requirements

• Enforcing our Terms of Service and other policies

6. Marketing Communications

If you choose to receive promotional communications from oorgaa, we may send information about:

• New products

• Special offers

• Discounts

• Promotions

• Product updates

• Other oorgaa-related marketing communications

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential service-related messages, such as order confirmations, payment updates, shipping notifications, or other communications necessary to provide our services.

7. Sharing of Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Payment service providers

• Courier and logistics companies

• Website hosting and technology providers

• E-commerce and store management platforms

• Analytics and performance service providers

• Marketing and advertising service providers, where applicable

• Customer support and communication providers

• Professional advisers and service providers

• Government authorities or law-enforcement agencies where required by law

We do not sell your personal information as a standalone product or for monetary consideration.

Third-party service providers may process information on our behalf and may have their own privacy policies and terms.

8. Order and Delivery Information

When you place an order, we may share the information necessary to fulfil and deliver that order with relevant payment processors, courier partners, and logistics providers.

This may include your:

• Name

• Phone number

• Delivery address

• Order details

• Tracking information

We share only information reasonably necessary for order fulfilment and delivery.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions

• Provide customer support

• Maintain business and transaction records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

12. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand Website usage, measure marketing performance, and improve our services.

These technologies may use cookies or similar identifiers.

Where applicable, third-party providers may process information according to their own privacy policies.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information held by us

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Withdraw consent where processing is based on consent

• Request information about how your personal information is processed

• Raise a grievance regarding the processing of your personal information

Certain requests may be subject to verification of your identity and applicable legal exceptions.

To exercise applicable privacy rights or raise a privacy-related request, contact us using the details provided in the Contact Us section below.

14. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us or using the relevant option provided by us.

Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.

In certain circumstances, withdrawing consent may affect our ability to provide particular services or features.

15. Children's Privacy

Our Website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization or consent, please contact us so that we can review and take appropriate action.

16. International Data Transfers

Some of our third-party service providers or technology partners may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or security safeguards.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

oorgaa
Email: oorgaa.care@gmail.com
Phone: 9087089085

We will review privacy-related requests and respond in accordance with applicable law.

oorgaa — Homemade Non-Vegetarian Pickles, Packed with Love.