Return Policy

At Oorgaa, we want you to have a great experience with every order. If there is an issue with your purchase, our 2-Day Return Policy allows you to request a return within 2 days of receiving your order.

2-Day Return Policy

You have 2 days from the date of delivery to request a return.

To be eligible for a return, the product must:

• Be in the same condition as received

• Be unopened and unused

• Have the original seal intact

• Be in its original packaging

• Include a valid receipt or proof of purchase

To request a return, please contact us at oorgaa.care@gmail.com. Do not send any product back before receiving confirmation from our team. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide the necessary return shipping instructions and, where applicable, a return shipping label.

Damaged, Defective or Incorrect Orders

Please inspect your Oorgaa order immediately after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Important: Courier Package Photos Required

For damaged orders, a clear photograph of the courier package is mandatory for us to assess and process the damage claim.

Please take photographs of:

• The outer courier package

• Any visible damage to the package

• The product and its packaging

• The shipping label, if applicable

This helps our team investigate the issue with the courier and process your request efficiently.

Non-Returnable Items

Certain products are not eligible for return, including:

• Sale or discounted items

• Gift cards

• Products that have been opened or used

• Products without the original seal or packaging

How to Contact Oorgaa

For return, refund, damaged product, defective product, or incorrect order queries, contact:

Email: oorgaa.care@gmail.com

When contacting us about an order issue, please include your order number, photographs of the product/package, and a brief description of the issue so we can assist you faster.

Oorgaa — Homemade Non-Vegetarian Pickles, Packed with Love.

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