Terms of service

Terms of Service

Last Updated: September 19, 2026

Welcome to oorgaa. These Terms of Service govern your access to and use of the oorgaa website, online store, products, and services.

Throughout this website, the terms “oorgaa,” “we,” “us,” and “our” refer to oorgaa. By accessing our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms of Service, along with our applicable Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, please do not access or use our website or services.

1. Online Store Terms

By using the oorgaa website, you confirm that you are legally capable of entering into an agreement under applicable Indian law.

If you are under the applicable age of majority, you may use this website only with the involvement and consent of your parent or legal guardian.

You agree not to use oorgaa products, services, or this website for any unlawful or unauthorized purpose.

You must not:

Violate any applicable laws or regulations.
Infringe copyright, trademark, or other intellectual property rights.
Upload or transmit viruses, malware, or other harmful code.
Attempt to gain unauthorized access to our website, systems, or customer information.
Use our website for fraudulent or misleading activities.

We reserve the right to suspend or terminate access to our services if these Terms of Service are violated.

2. General Conditions

We reserve the right to refuse service, cancel an order, or restrict access to our website where reasonably necessary, including in cases involving suspected fraud, misuse, unauthorized activity, or violation of these Terms.

You agree not to reproduce, copy, sell, resell, distribute, or commercially exploit any part of our website, content, products, services, or website functionality without our prior written permission.

Website headings are provided for convenience and do not affect the interpretation of these Terms of Service.

3. Website Information and Accuracy

We make reasonable efforts to ensure that the information provided on the oorgaa website is accurate and up to date. However, occasional errors, omissions, or outdated information may occur.

Product descriptions, ingredients, images, prices, availability, offers, shipping charges, and other website information may be updated or corrected from time to time.

We reserve the right to modify website content whenever necessary. We are not obligated to update every piece of information immediately.

Images displayed on your device may also differ slightly from the actual product due to screen settings, lighting, photography, or packaging variations.

4. Products, Prices and Availability

oorgaa offers homemade non-vegetarian pickles and related food products through our online store.

Product availability may vary depending on stock, production schedules, seasonal availability, and other operational factors.

We reserve the right to:

Change product prices without prior notice.
Modify or discontinue products.
Change product descriptions or specifications.
Limit quantities purchased by a customer.
Restrict sales to certain locations where required.
Correct pricing or product information errors.
Cancel orders affected by incorrect information or unavailable stock.

Any applicable offers, discounts, promotional codes, and special pricing are subject to their individual terms and validity periods.

5. Product Quality and Expectations

We make reasonable efforts to accurately describe and display our products on the website.

However, minor variations in appearance, colour, texture, or packaging may occur due to product preparation, ingredients, photography, screen settings, or packaging updates.

While we strive to provide products of consistent quality, we do not guarantee that every product will meet individual taste or personal preferences.

For food safety and product quality, customers should follow any storage and usage instructions provided with the product.

6. Orders and Billing Information

We reserve the right to accept, decline, limit, or cancel any order at our discretion, subject to applicable law.

Orders may be restricted or cancelled where we reasonably believe that they:

Are fraudulent or unauthorized.
Contain incorrect or incomplete information.
Are placed for resale or unauthorized commercial distribution.
Exceed applicable quantity limits.
Are affected by pricing, stock, or technical errors.

If we cancel or modify an order, we may contact you using the email address or phone number provided during checkout.

You agree to provide accurate, complete, and current information when placing an order.

This includes:

Full name
Delivery address
Phone number
Email address
Billing information
Payment information, where applicable

You are responsible for updating your information when necessary so that we can process your order and contact you regarding delivery or other order-related matters.

7. Payment

Payments made through our website are processed using the payment methods and payment service providers available at checkout.

You agree to provide valid and accurate payment information when completing a purchase.

We do not knowingly store complete payment card information on our website where such information is processed directly by authorized payment service providers.

If a payment is unsuccessful, reversed, disputed, or otherwise not completed, we may delay or cancel order processing until the payment issue is resolved.

8. Shipping and Delivery

oorgaa currently provides shipping across India.

Delivery timelines, shipping charges, order processing times, tracking information, and courier details are explained in our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary due to courier operations, weather, holidays, logistical issues, product preparation, or other circumstances beyond our reasonable control.

Please ensure that your shipping address and contact information are accurate before placing your order.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review the applicable return eligibility requirements, return timelines, damaged-product procedures, non-returnable products, and refund conditions before requesting a return.

10. Third-Party Services and Tools

Our website may provide access to third-party services, applications, payment providers, courier services, or other tools.

These third-party services may operate under their own terms, conditions, privacy policies, and practices.

We are not responsible for the independent operation, availability, or policies of third-party services.

Your use of third-party services is subject to the terms and policies of the relevant third-party provider.

11. Third-Party Links

Our website may contain links to third-party websites or services.

These websites are not operated or controlled by oorgaa. We do not guarantee the accuracy, availability, security, or content of third-party websites.

Any transaction or interaction you have with a third-party website is between you and that third party.

We recommend reviewing the applicable terms and privacy policies before using third-party websites or services.

12. Customer Reviews, Comments and Feedback

If you submit reviews, comments, suggestions, photographs, testimonials, feedback, or other content to oorgaa, you confirm that you have the right to submit that content.

By submitting content, you grant oorgaa permission to use, reproduce, edit, publish, display, distribute, or share that content for business, marketing, promotional, or informational purposes, subject to applicable law.

We may moderate, edit, refuse, or remove content that we reasonably consider to be:

Unlawful
Misleading
Abusive
Threatening
Defamatory
Obscene
Fraudulent
Infringing on intellectual property or privacy rights
Harmful to our website or users

You remain responsible for the content you submit.

You must not impersonate another person, provide misleading information, or submit content that violates another person's rights.

13. Personal Information

Your submission and use of personal information through the oorgaa website are governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, stored, and processed.

14. Errors, Inaccuracies and Omissions

Occasionally, our website or services may contain typographical errors, inaccurate information, or omissions relating to:

Product descriptions
Pricing
Promotions
Discounts
Product availability
Shipping charges
Delivery timelines
Stock information

We reserve the right to correct such errors, update information, modify orders, or cancel affected orders where appropriate.

Where required by applicable law, we will provide any applicable notice or remedy.

15. Prohibited Uses

You must not use the oorgaa website or its content:

For any unlawful purpose.
To violate applicable laws or regulations.
To infringe intellectual property or other rights.
To submit false or misleading information.
To impersonate another person or entity.
To transmit viruses, malware, or harmful code.
To interfere with website security or functionality.
To attempt unauthorized access to our systems or data.
To collect or misuse personal information belonging to others.
To use automated methods to scrape, copy, or extract website content without permission.
To engage in fraudulent, abusive, or deceptive activity.
To interfere with the normal operation of the website.

We reserve the right to restrict or terminate access where these prohibited uses are identified.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the oorgaa website and its services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will always be error-free.
Website information will always be completely accurate or current.
All products will always be available.
Delivery will occur within a specific timeframe beyond the estimates stated in our Shipping & Delivery Policy.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, oorgaa and its directors, employees, representatives, service providers, suppliers, and affiliates will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, except where such liability cannot legally be excluded.

Our liability, where applicable, will be subject to the limitations permitted under applicable Indian law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless oorgaa, its directors, employees, representatives, contractors, suppliers, and service providers from claims, losses, liabilities, or reasonable costs arising from:

Your violation of these Terms of Service.
Your unlawful use of the website.
Your violation of another person's rights.
Content you submit that violates applicable law or third-party rights.

19. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be modified or limited to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions of these Terms will continue to remain effective.

20. Termination

These Terms of Service remain effective unless terminated by you or oorgaa.

We may suspend or terminate your access to the website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our website.

Any obligations or liabilities incurred before termination will continue to apply after termination where required by their nature or applicable law.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any other policies referenced on our website, constitute the agreement governing your use of the oorgaa website and services.

If we do not immediately enforce a provision of these Terms, that does not mean that we have waived our right to enforce it later.

22. Governing Law and Jurisdiction

These Terms of Service are governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to these Terms or your use of the oorgaa website will be subject to the jurisdiction of the appropriate courts in India.

23. Changes to These Terms

We may update or modify these Terms of Service from time to time.

The latest version will be published on this page with the updated date where appropriate.

Your continued use of the oorgaa website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

We encourage customers to review this page periodically for updates.

24. Contact oorgaa

If you have questions about these Terms of Service, orders, products, shipping, returns, refunds, or our online store, please contact us:

oorgaa
Email: oorgaa.care@gmail.com
Phone: 9087089085

We will make reasonable efforts to respond to customer queries and provide appropriate assistance.

oorgaa — Homemade Non-Vegetarian Pickles, Packed with Love.

Return & Refund Policy

Last Updated: September 19, 2026

At oorgaa, we take care to prepare and pack our homemade non-vegetarian pickles with attention to quality and hygiene. If there is an issue with your order, please contact us so we can review the matter and assist you appropriately.

1. Return Eligibility

We accept eligible return requests made within 5 days from the date of delivery.

To qualify for a return, the product must:

Be unopened and unused
Have the original seal intact
Be in its original packaging
Be in the same condition in which it was received
Include valid proof of purchase

Due to the nature of our food products, opened, used, or unsealed food products are generally not eligible for return, except where the product is received damaged, defective, or incorrect.

2. Non-Returnable Products

For hygiene, food safety, and product quality reasons, the following products are not eligible for return or refund once opened, used, or unsealed:

Opened pickle jars or pouches
Products where the original seal has been broken or removed
Partially consumed or used food products
Products returned without their original packaging
Products damaged after delivery due to improper storage or handling
Products returned without valid proof of purchase
Gift cards
Products purchased during a sale or promotional offer, unless otherwise stated
Products specifically marked as non-returnable on the product page

Important: If you receive a product that is damaged during delivery, defective, or different from what you ordered, please contact oorgaa as soon as possible after delivery. Such cases may be eligible for a replacement or refund after verification.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

3. Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it is delivered.

If you receive:

A damaged product
A defective product
The wrong product
A product that does not match your order

please contact us promptly after delivery.

For products damaged during courier transit, clear photographs of the courier package and the affected product are mandatory for us to assess the damage and process the claim.

Depending on the circumstances and verification, we may offer a replacement, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact us at:

Email: oorgaa.care@gmail.com

Please include:

Order number
Name used for the order
Product name
Reason for the return
Clear photographs, where applicable
Photographs of the courier package for damaged shipments

Our team will review the request and inform you whether the return is eligible.

Please do not send products back without receiving return instructions from oorgaa.

5. Return Inspection

If your return request is approved, the returned product may be inspected to confirm that it meets the eligibility conditions stated in this policy.

A refund or replacement will only be processed after the returned product or claim has been verified.

If the product does not meet the return requirements, the return may be rejected.

6. Refunds

Once a return or refund is approved, the eligible refund will be issued to the original payment method used for the purchase, unless otherwise required by applicable law.

Refund processing may take up to 7 working days after approval. The actual time taken for the amount to reflect in your account may depend on your bank or payment service provider.

7. Shipping Charges

Original shipping charges are generally non-refundable, except where required by applicable law or where the issue is determined to be due to an error attributable to oorgaa.

For approved returns due to damaged, defective, or incorrect products, oorgaa will determine the appropriate return or replacement process based on the circumstances.

8. Exchanges and Replacements

Where appropriate, oorgaa may offer a replacement instead of a refund for damaged, defective, or incorrect products.

Replacement availability will depend on product stock and the circumstances of the claim.

9. Important Food Product Conditions

Because oorgaa products are food products, customers are responsible for following the storage and usage instructions provided with the product.

We cannot accept responsibility for product deterioration resulting from improper storage, mishandling, exposure to unsuitable conditions, or failure to follow the recommended storage instructions.

10. Contact oorgaa

For questions regarding returns, refunds, damaged products, or incorrect orders, please contact: